Return Policy
Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your Scoop must be "as new". To be clear, this means it should be returned in the same condition that you originally received it and in its original packaging. This doesn't mean that you can't have used it. It means as long as it has not been damaged and is "as received", you can return it. If you have assembled your Scoop, please disassemble it and carefully place back in the original packaging. * please note that exercise bands and floor mats are not returnable if opened unless defective.
Please email service@scoopfit.com to receive a return authorization number. Items received without return authorization will be refused. Please put your RA ( Return Authorization ) number on your label.
Please use a tracking service like UPS/FEDEX/DHL and send your item to:
Scoop Lateral Trainer ( Do not use this address for TheraScoop returns)
Attn: SLT01-VO
The Rush Market
3201 S. 144th Street
(Former Younkers)
Omaha, NE 68144
Orders shipped to Canada can be returned to the below address:
Scoop Lateral Trainer
c/o ProPak
7351 Vantage Way
Delta BC V4G 1C9
After you have shipped your item, please email service@scoopfit.com with your tracking number. this is not required but will expedite the return and refund process.
There are certain situations where no refund or partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. The item can be used but cannot show damage.
- Items not returned in the original packaging will incur a $25 fee. Visual damage to the Scoop or TheraScoop $35 fee. Damage beyond reasonable rework; no refund.
- Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@scoopfit.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@scoopfit.com to receive a return authorization number. Items received without return authorization will be refused. Please put your RA ( Return Authorization ) number on your label.
Please use a tracking service like UPS/FEDEX/DHL and send your item to:
Attn: SLT01-VO
The Rush Market
3201 S. 144th Street
(Former Younkers)
Omaha, NE 68144
After you have shipped your item, please email service@scoopfit.com with your tracking number. this is not required but will expedite the exchange process.
Shipping
Please email service@scoopfit.com to receive a return authorization number. Items received without return authorization will be refused. Please put your RA ( Return Authorization ) number on your label.
Please use a tracking service like UPS/FEDEX/DHL and send your item to:
Scoop Lateral Trainer ( Do not use this address for TheraScoop returns)
Attn: STL01-VO
Rush Recommerce (Former Sears Building)
1800 Green Oaks Road
Fort Worth, TX 76116-1702
After you have shipped your item, please email service@scoopfit.com with your tracking number. this is not required but will expedite the return/exchange process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.